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Terms & Conditions

Terms & Conditions

We are delighted to serve you all.
Please note the following important things:

Operational Policy

  • No delivery times are guaranteed.
  • We reserve the right to change delivery dates in events where items are out of stock.
  • Orders must be placed from the right shop- we don’t ship frozen, cupcakes, or cakes outside London.
  • Order cutoff time is 5pm. After 5pm will be processed the following day.

Delivery Systems

Inner London Deliveries: 10am-2pm (next day dispatch and delivery, example- order Monday dispatch and delivery Tuesday)

Outside London Deliveries: delivery upto 5pm (next day dispatch and following day delivery, example-order Mon dispatch Tue delivery Wed)

  • We only deliver outside London Mon-Thu for arrival Tue-Fri.
  • Inner London delivery service is same day.
  • Outside London delivery service is next day.
  • Orders can only be dispatched after full order payment.

Offers and Discounts

  • All offers cannot be used with items already on sale.

Returns and Order Issues:

In case you have any issues with your orders, you must preserve the items and resend back to 169 Battersea High Street SW11 3JS for a full assessment.

  • If assessment shows there was any issue we will offer you a replacement for any affected items or a full refund
  • Product return is mandatory for any returns or refunds.

Data Entry

  • Please ensure you’ve entered the correct information on your order, incorrect information may incur processing delays.
  • If you provide wrong information your order maybe delayed or cancelled.

Commercial Policy

  • We reserve the right to change the price, type, product, size, and composition of any of our products without notice.
  • All pastry orders receive handling documents for storage and enjoying them at their best.

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