Frequently Asked Questions
How long does our pastry last for?
5 days refrigerated or 60 days frozen
If you freeze please defrost overnight in the fridge and bake according to handling document instructions
How do I place an order?
All orders must be made online. We offer delivery services and/or store collection. We are not open for store walk-ins.
When will I receive my order?
Dates are determined by the delivery calendar. Dates are not guaranteed. All orders are dispatched fresh and take 1 day to arrive via DPD
Can I collect my order?
Yes but you must pre-book it on our calendar. Collections start from 11am and any collections after 2pm must be notified to 07503200020 by WhatsApp
When is Manna Dew open?
We are open Mondays through Saturdays and we are off on Sundays. Orders placed on Saturdays will be delivered (London orders) or dispatched (outside London) on Monday. Customer service is available from 9:00 am till 5:00 pm Mondays through Saturdays. Please email firstname.lastname@example.org or whatsapp 07503200020 with your Order Number or questions.
Can I amend my order?
Order changes can be accommodated assuming required changes are communicated to the customer service team before 5:00 pm of the day before the scheduled delivery / dispatch. To add / change items, you will need to get in touch with the customer service team. Payments and price difference for additional / changes items is required via website or PayPal.
Can I cancel my order?
Orders can be cancelled, and a refund can be processed only if cancellation is done before 5:00 pm of the day before the scheduled delivery / dispatch. Refunds take up to 5 working days to be processed. We cannot cancel / refund any orders that have been dispatched.
Is there a minimum spend?
The minimum order amount is 25 GBP for London and outside London orders.
Can I place orders in advance?
Yes! You can schedule orders for up to 60 days in advance and choose any delivery day except for Sunday.
What if my order is late?
We do our best to work with the most reliable courier companies. However, sometimes things outside of a courier’s control can cause a delay. Where we can, we will always try and proactively call you if we become aware that your order might not arrive on time. Orders can be one day late. If your order is more than a day late, we will resend you a new order the soonest possible.
What if I’m not around when my rider arrives?
Our courier will always try to call you if there’s an issue once they reach your delivery address. Please check your emails during the delivery time for any updates. If we can’t contact you and are unable to deliver the order, your rider will wait for up to 10 minutes before leaving. In this event, we will leave your goods in a safe place or with your neighbour and will let you know where it is. These circumstances are not eligible for refunds if something happens to your parcel. To prevent this from happening, it’s always a good idea to double-check your contact and address details and make sure someone is available to receive your parcel during the delivery window.
What if something is wrong with my order?
If specific items were missing from your order, we will refund you for those items. You will be required to get in touch with the customer service team and provide proof for the missing items (e.g. photo) of your whole order.
Does Manna Dew offer subscription accounts?
We are working on adding subscription feature to our website. However, in the meantime if you would like to subscribe and receive a specific order on a repetitive basis, please get I touch with us via email (email@example.com) with the “subject: subscription”, detailing the items and frequency you’d like to subscribe to and we will respond with next steps.