Integrated Food Safety System- With Downloadable Documents

  • September 4, 2019
  • Post : mannadew

This post is quite special in its nature and will reveal key insights into the creation and maintenance of an effective transparent food production system. We have attached 6 customised documents which offer key control points for food hygiene maintenance that need to be within a comprehensive HACCP program that you should produce with professionals that apply these principles to your specific operation. If you already run a food business or are new to food business, this will give you a solid understanding of transparent manufacturing systems and the kind of work and attention required to achieve them.

I have also included our updated Gluten-Free Hygiene Policies and Protocols for anyone who caters to clients with allergies.  You can apply the same concepts to Nut-Free, Dairy-Free or other allergen types and we go into some detail about creating isolated environments within your facility that are dedicated to a specific allergen specific product- like nut handling, or dairy handling, or gluten-handling, etc.

These links are all downloadable PDFs.  We hope this helps you a little on this journey 🙂

Document 1   Transparent Production BRIEFING

This document explains what transparent production is and how to achieve it.

Document 2 Transparent Production Log Form

This document is the production log used for transparent production.  It needs to be filled every single time you make a batch/product run.  Every ingredient used needs to be logged corresponding to the date it was received in your store (Julian Code Batch).  That way if your supplier says that deliver had a problem, you can extract the batches with the problematic ingredient and not dispose of all your stock.  It’s like an ingredient map into your made products.

Document 3 Daily Operational Checks Food Safety (Required for any HACCP)

This document goes through all daily checks required across the whole production facility

Document 4 Temperature Control Form for fridges/freezers (Required for any HACCP)

This form is used to manage all temperatures of freezers/fridges in the facility at different times during the day.  This is a critical control point in any HACCP and must be managed with utmost integrity and organisation.

Document 5 Cleaning Schedule Form Daily/Weekly (Required for any HACCP)

This form is used to give you an example of a cleaning schedule.  Every food contact surface needs to be throughly cleaned and sanitised, all equipment need to be cleaned inside and out with the appropriate sanitary chemicals, protective clothing, and properly trained staff.  Putting a flammable cleaner in an oven is a recipe for a fire.  Walls, floors, doors, sockets, everything has to be cleaned and this document offers you insight into what should be cleaned daily and what should be cleaned monthly.

Document 6 Goods In Form Food Safety (Required for any HACCP)

This form helps you manage all incoming ingredients and batch code them right there.  This is a core component that will enable you to create accurate and easily managed production logs.  We label each ingredient with a Julian Code the day it was arrived and have a live ingredient table of all ingredients being used right now and those codes are used directly in the live production logs.

Document 7 MD Gluten-Free Handling Protocols_2019 (Manna Dew’s Gluten-Free Protocols)

We wish you the best of luck on your exciting journey and we hope these documents help you add more happiness to people’s life in a safer and more secure way.

Much love to you all from the UK’s best gluten free bakery!


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Frequently Asked Questions

How long does our pastry last for?

5 days refrigerated or 60 days frozen

If you freeze please defrost overnight in the fridge and bake according to handling document instructions

How do I place an order?

All orders must be made online. We offer delivery services and/or store collection. We are not open for store walk-ins.

When will I receive my order?

Dates are determined by the delivery calendar. Dates are not guaranteed. All orders are dispatched fresh and take 1 day to arrive via DPD

Can I collect my order?

Yes but you must pre-book it on our calendar. Collections start from 11am and any collections after 2pm must be notified to 07503200020 by WhatsApp

When is Manna Dew open?

We are open Mondays through Saturdays and we are off on Sundays. Orders placed on Saturdays will be delivered (London orders) or dispatched (outside London) on Monday. Customer service is available from 9:00 am till 5:00 pm Mondays through Saturdays. Please email or whatsapp 07503200020 with your Order Number or questions.

Can I amend my order?

Order changes can be accommodated assuming required changes are communicated to the customer service team before 5:00 pm of the day before the scheduled delivery / dispatch. To add / change items, you will need to get in touch with the customer service team. Payments and price difference for additional / changes items is required via website or PayPal.

Can I cancel my order?

Orders can be cancelled, and a refund can be processed only if cancellation is done before 5:00 pm of the day before the scheduled delivery / dispatch. Refunds take up to 5 working days to be processed. We cannot cancel / refund any orders that have been dispatched or produced.

This does not apply to special occasions like Christmas, Valentine’s Day, Mother’s Day, Father’s Day, or Easter. If stock has been produced or allocated you cannot cancel.

You must check this with us.

Is there a minimum spend?

The minimum order amount is 25 GBP for London and outside London orders.

Can I place orders in advance?

Yes! You can schedule orders for up to 60 days in advance and choose any delivery day except for Sunday.

What if my order is late?

We do our best to work with the most reliable courier companies. However, sometimes things outside of a courier’s control can cause a delay. Where we can, we will always try and proactively call you if we become aware that your order might not arrive on time. Orders can be one day late. If your order is more than a day late, we will resend you a new order the soonest possible.

What if I’m not around when my rider arrives?

Our courier will always try to call you if there’s an issue once they reach your delivery address. Please check your emails during the delivery time for any updates. If we can’t contact you and are unable to deliver the order, your rider will wait for up to 10 minutes before leaving. In this event, we will leave your goods in a safe place or with your neighbour and will let you know where it is.  These circumstances are not eligible for refunds if something happens to your parcel. To prevent this from happening, it’s always a good idea to double-check your contact and address details and make sure someone is available to receive your parcel during the delivery window.

What if something is wrong with my order?

If specific items were missing from your order, we will refund you for those items. You will be required to get in touch with the customer service team and provide proof for the missing items (e.g. photo) of your whole order.

Does Manna Dew offer subscription accounts?

We are working on adding subscription feature to our website. However, in the meantime if you would like to subscribe and receive a specific order on a repetitive basis, please get I touch with us via email ( with the “subject: subscription”, detailing the items and frequency you’d like to subscribe to and we will respond with next steps.

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