Gluten Free Labelling- Always Be Safe

  • February 7, 2019
  • Post : mannadew

We’ve been in the Gluten-Free business for about some time now. We’ve been extremely diligent in sourcing our ingredient from Gluten-Free certified suppliers so that our products have no risk of gluten in them. It hasn’t been an easy ride, but I’ve found the right ones. Gluten sensitive and Coeliac Londoners…

Here’s a quick eye-opening story for you:

I call the top UK online wholesalers and retailers to ask if their products are gluten-free. The agent
on the phone reassures me with a yes several times. I feel good, we’ve got our suppliers sorted.

A couple of days later I am awaiting this hefty shipment to come in and the courier arrives to drop it
off. Me and my baker are unveiling the goodies when my eye falls on this:
“Due to packaging methods this item may contain traces of soya, sesame, and gluten.”

So I call the supplier and ask whether there is a mistake on the product labels. He says there
aren’t any mistakes in the labels. I then proceed to ask if they are gluten-free and he says YES
they are.

I was so shocked and thrown back by this reply, because it all made sense pretty fast. The gluten-free products being sold are naturally gluten-free but the manufacturer maybe the one introducing the contamination, which means it’s not really gluten-free.

To find out GF Definition by Coeliac UK visit this link.

The definition of Gluten-Free foods by the food standards agency (FSA), the UK’s official food
regulatory and governing body, is as follows:

“Suitable for people with coeliac disease (these foods can have no more than 20 parts of gluten per million). – See more at: Food Gov Website

Knowing this definition, i proceeded to ask the following:

  • How can it have traces of gluten if it is gluten-free?
  • How can they guarantee these traces are less than 20ppm to guarantee the product is gluten-free?

The honest answer is you cannot guarantee that the item is GF.

For this reason I ask all of you Coeliacs, Gluten-Intolerant, and lifestyle choosers to make sure that
your Gluten-Free foods are packaged in gluten-free environments, and have been handled by
equipment that does not handle any gluten whatsoever.

If the following conditions are not met you cannot logically label a food as Gluten-Free:

1. Are the foods naturally gluten-free
2. Are they packaged in a gluten-free environment

If these 2 conditions are met you can be very confident about your food safety.

Shop away you healthy bees, and stay tuned for more posts. We’ve got your back!

The safety of taking Ativan during pregnancy, lactation, as well by children and adolescents under 18 years of age has not been established.

Team Indulge


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Frequently Asked Questions

How long does our pastry last for?

5 days refrigerated or 60 days frozen

If you freeze please defrost overnight in the fridge and bake according to handling document instructions

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All orders must be made online. We offer delivery services and/or store collection. We are not open for store walk-ins.

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Dates are determined by the delivery calendar. Dates are not guaranteed. All orders are dispatched fresh and take 1 day to arrive via DPD

Can I collect my order?

Yes but you must pre-book it on our calendar. Collections start from 11am and any collections after 2pm must be notified to 07503200020 by WhatsApp

When is Manna Dew open?

We are open Mondays through Saturdays and we are off on Sundays. Orders placed on Saturdays will be delivered (London orders) or dispatched (outside London) on Monday. Customer service is available from 9:00 am till 5:00 pm Mondays through Saturdays. Please email or whatsapp 07503200020 with your Order Number or questions.

Can I amend my order?

Order changes can be accommodated assuming required changes are communicated to the customer service team before 5:00 pm of the day before the scheduled delivery / dispatch. To add / change items, you will need to get in touch with the customer service team. Payments and price difference for additional / changes items is required via website or PayPal.

Can I cancel my order?

Orders can be cancelled, and a refund can be processed only if cancellation is done before 5:00 pm of the day before the scheduled delivery / dispatch. Refunds take up to 5 working days to be processed. We cannot cancel / refund any orders that have been dispatched or produced.

This does not apply to special occasions like Christmas, Valentine’s Day, Mother’s Day, Father’s Day, or Easter. If stock has been produced or allocated you cannot cancel.

You must check this with us.

Is there a minimum spend?

The minimum order amount is 25 GBP for London and outside London orders.

Can I place orders in advance?

Yes! You can schedule orders for up to 60 days in advance and choose any delivery day except for Sunday.

What if my order is late?

We do our best to work with the most reliable courier companies. However, sometimes things outside of a courier’s control can cause a delay. Where we can, we will always try and proactively call you if we become aware that your order might not arrive on time. Orders can be one day late. If your order is more than a day late, we will resend you a new order the soonest possible.

What if I’m not around when my rider arrives?

Our courier will always try to call you if there’s an issue once they reach your delivery address. Please check your emails during the delivery time for any updates. If we can’t contact you and are unable to deliver the order, your rider will wait for up to 10 minutes before leaving. In this event, we will leave your goods in a safe place or with your neighbour and will let you know where it is.  These circumstances are not eligible for refunds if something happens to your parcel. To prevent this from happening, it’s always a good idea to double-check your contact and address details and make sure someone is available to receive your parcel during the delivery window.

What if something is wrong with my order?

If specific items were missing from your order, we will refund you for those items. You will be required to get in touch with the customer service team and provide proof for the missing items (e.g. photo) of your whole order.

Does Manna Dew offer subscription accounts?

We are working on adding subscription feature to our website. However, in the meantime if you would like to subscribe and receive a specific order on a repetitive basis, please get I touch with us via email ( with the “subject: subscription”, detailing the items and frequency you’d like to subscribe to and we will respond with next steps.

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