Food Production Contamination Control

  • September 3, 2019
  • Post : mannadew

Recommended Gluten-Free Protocols

Gluten contamination is highly likely if staff are and systems are not in place to eliminate the sources of their contamination.  This technical guide will make you aware of contamination sources and how to minimise their risks.

  • Display:  Display of these items to be separated physically from other products
  • Handling: When handling or serving, use separate tongs that are not coming in contact with anything containing gluten
  • Storage: When storing the product keep separate from gluten containing items. Ideally you never want any gluten-containing flours or other airborne products to be opened around GF products.If they are the GF products must be fully packaged or there is very high likelihood of contaminationWhen removing and displaying use separate utensils, gloves, and make sure your clothes are not contaminated by gluten in any way.
  • Personnel: Highest likely source of Gluten Contamination.Sources of contamination to keep in mind and eliminate:
  • Mobile Phone Telephone: Highest likely source of contamination when in store, either sanitise your devices before you enter the operation or sanitise your hands before you handle product (best practice should eliminate the need for devices in production).
  • Lunch Break: If you are consuming something with gluten, you must clean your hands, wrists, arms, face, and beard.Dedicated hand washing and separate changing facilities are key to reduce the risk to manageable levels.
  • Protective Clothing: It is best to have a hair and face snood that will reduce likelihood of any flute-particles to contaminate product.All staff should wear food grade gloves during all steps of production and ingredient handling.
  • Separate Clothes:Change clothes when leaving and entering premises, never exit premises or go to lunch in work-clothes.A separated changing room is ideal that is sealed off from the entire facility and should be very close to the entrance.Sanitise hands, wrists, arms, and face before dressing back in work attire.
  • Crockery for Display: Dedicated display crockery for the gluten free items should be separated and dedicated to the products.They ideally should be washed, dried, and handled separately to other crockery
  • Separate Work Areas: If you are serving products that are gluten-free we recommend that you have a dedicated manufacturing facility with all the pans, ovens, utensils, cutlery and crockery you need and deal with it as a stand-alone process.If you are handling gluten on site, make a separate dedicated area that is sealed from gluten containing area.This enables better control over the contamination risks in that area.Separate dedicated staff with separate dedicated changing rooms, washing areas, and handling equipment is needed to maintain integrity.
  • Testing:We also highly recommend testing your final products for gluten in any microbiological testing lab on a regular basis- quarterly at least- to ensure your systems are working properly and the final product is lower than the 20ppm threshold. 

You can apply the same logic in controlling other allergens with special attention to nuts and peanuts.  You should always declare the allergens that are handled on site and when it comes to nuts, peanuts, and sesame because they can have severe reactions in highly sensitive patients.

Food production is a space that requires lots of integrity, your team must be dedicated to following your systems and protocols without exception to maintain a high integrity environment. 

Few places for lab testing in UK:


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Frequently Asked Questions

How long does our pastry last for?

5 days refrigerated or 60 days frozen

If you freeze please defrost overnight in the fridge and bake according to handling document instructions

How do I place an order?

All orders must be made online. We offer delivery services and/or store collection. We are not open for store walk-ins.

When will I receive my order?

Dates are determined by the delivery calendar. Dates are not guaranteed. All orders are dispatched fresh and take 1 day to arrive via DPD

Can I collect my order?

Yes but you must pre-book it on our calendar. Collections start from 11am and any collections after 2pm must be notified to 07503200020 by WhatsApp

When is Manna Dew open?

We are open Mondays through Saturdays and we are off on Sundays. Orders placed on Saturdays will be delivered (London orders) or dispatched (outside London) on Monday. Customer service is available from 9:00 am till 5:00 pm Mondays through Saturdays. Please email or whatsapp 07503200020 with your Order Number or questions.

Can I amend my order?

Order changes can be accommodated assuming required changes are communicated to the customer service team before 5:00 pm of the day before the scheduled delivery / dispatch. To add / change items, you will need to get in touch with the customer service team. Payments and price difference for additional / changes items is required via website or PayPal.

Can I cancel my order?

Orders can be cancelled, and a refund can be processed only if cancellation is done before 5:00 pm of the day before the scheduled delivery / dispatch. Refunds take up to 5 working days to be processed. We cannot cancel / refund any orders that have been dispatched or produced.

This does not apply to special occasions like Christmas, Valentine’s Day, Mother’s Day, Father’s Day, or Easter. If stock has been produced or allocated you cannot cancel.

You must check this with us.

Is there a minimum spend?

The minimum order amount is 25 GBP for London and outside London orders.

Can I place orders in advance?

Yes! You can schedule orders for up to 60 days in advance and choose any delivery day except for Sunday.

What if my order is late?

We do our best to work with the most reliable courier companies. However, sometimes things outside of a courier’s control can cause a delay. Where we can, we will always try and proactively call you if we become aware that your order might not arrive on time. Orders can be one day late. If your order is more than a day late, we will resend you a new order the soonest possible.

What if I’m not around when my rider arrives?

Our courier will always try to call you if there’s an issue once they reach your delivery address. Please check your emails during the delivery time for any updates. If we can’t contact you and are unable to deliver the order, your rider will wait for up to 10 minutes before leaving. In this event, we will leave your goods in a safe place or with your neighbour and will let you know where it is.  These circumstances are not eligible for refunds if something happens to your parcel. To prevent this from happening, it’s always a good idea to double-check your contact and address details and make sure someone is available to receive your parcel during the delivery window.

What if something is wrong with my order?

If specific items were missing from your order, we will refund you for those items. You will be required to get in touch with the customer service team and provide proof for the missing items (e.g. photo) of your whole order.

Does Manna Dew offer subscription accounts?

We are working on adding subscription feature to our website. However, in the meantime if you would like to subscribe and receive a specific order on a repetitive basis, please get I touch with us via email ( with the “subject: subscription”, detailing the items and frequency you’d like to subscribe to and we will respond with next steps.

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